Overview
HomeResponsePro ("we," "us," or "our") operates homeresponsepro.com. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.
HomeResponsePro is a free matching service that connects homeowners with licensed home service professionals. We do not perform any home services directly.
Information We Collect
Information you provide:
- Phone number (when you call us)
- Zip code and service selection (when using our service finder)
- Name, email, and message content (when using our contact form)
Information collected automatically:
- IP address and approximate location
- Browser type, device type, and operating system
- Pages visited, time on site, and referral source
- Cookies and similar tracking technologies
How We Use Your Information
- To connect you with a licensed, insured home service professional in your area
- To route your call to the appropriate service provider
- To improve our website, content, and matching accuracy
- To respond to your inquiries and provide support
- To analyze site usage and optimize performance
Third-Party Services
We use the following third-party services to operate our platform:
- Service Direct — Our partner network for connecting homeowners with licensed service professionals. When you call, your call may be routed through Service Direct to an appropriate contractor.
- Supabase — Database hosting for zip code and service area lookup.
- ElevenLabs — AI-powered voice technology for call handling and routing assistance.
- Twilio — Telecommunications infrastructure for call routing.
- Vercel — Website hosting and deployment.
Each of these services has its own privacy policy. We encourage you to review them.
Cookies
We use cookies and similar technologies to analyze traffic, remember preferences, and improve your experience. You can control cookie settings through your browser. Disabling cookies may affect site functionality.
Data Sharing
We do not sell your personal information. We may share your information in the following cases:
- With a service professional when you request a connection (e.g., your phone number is shared when we route your call)
- With service providers who help us operate our platform (listed above)
- When required by law, legal process, or to protect our rights
Data Security
We take reasonable measures to protect your information from unauthorized access, alteration, or destruction. However, no method of transmission over the Internet is 100% secure.
Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal information
- Opt out of certain data collection
- Request a copy of the data we hold about you
To exercise any of these rights, contact us at hello@homeresponsepro.com.
Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our site after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy, contact us at: