Privacy Policy

HomeResponsePro operates homeresponsepro.com. We help homeowners request connections to independent service providers and related service partners. HomeResponsePro does not perform home services directly.

This policy applies to information collected through our website, forms, phone interactions, call-routing workflows, and related communications.

• Identifiers such as name, phone number, email address, IP address, and online identifiers
• Location information such as zip code, city, state, and approximate device location
• Service-request details such as project type, urgency, property details, and notes you provide
• Commercial information such as services requested, provider connections, and transaction-related records
• Internet or network activity such as pages viewed, clicks, referral source, browser type, device type, and session data
• Communications data such as call metadata, call recordings where permitted, emails, texts, and support interactions
• Inferences drawn from the information above to help route requests and improve site operations

• Directly from you when you call, submit a form, or otherwise contact us
• Automatically from your device and browser when you use the website
• From analytics, advertising, communications, and infrastructure providers that support our site and call-routing operations
• From service providers, call-routing partners, or affiliated marketing sources involved in processing your request

• Receive, review, and route homeowner requests
• Connect you with independent service providers or related network participants
• Operate phone, web, analytics, fraud-prevention, and support systems
• Improve site performance, request handling, and service coverage
• Comply with legal obligations and enforce our terms

We may disclose personal information to service providers, contractors, call-routing partners, technology vendors, analytics providers, communications vendors, legal advisors, regulators, and other parties as needed to operate the website and process homeowner requests.

When you request a connection, we may share the information reasonably necessary to route, sell, transfer, or fulfill that request. Depending on your state law, some of these disclosures may be considered a `sale`, `sharing`, or targeted advertising activity.

In the prior 12 months, we may have disclosed each of the categories listed above for business purposes to website hosting providers, analytics providers, communications providers, database providers, fraud-prevention vendors, and service-provider or lead-routing partners.

In the prior 12 months, identifiers, location information, service-request details, commercial information, internet activity data, and inferences may have been sold or shared with service-provider networks, downstream service providers, advertising partners, and related marketing or routing participants in connection with homeowner requests and site operations.

We and our vendors may use cookies, pixels, session replay tools, call-tracking technology, and similar tools to understand traffic, attribute marketing, improve request routing, and measure site performance. You can manage certain cookies through your browser settings, but disabling some tools may affect site functionality.

We retain information for as long as reasonably necessary for the purposes described in this policy, including request handling, recordkeeping, dispute resolution, fraud prevention, and legal compliance. Retention periods vary by data type and operational need.

Depending on your state, you may have the right to:

• Know what personal information we collected, used, disclosed, sold, or shared
• Request deletion of personal information, subject to legal exceptions
• Request correction of inaccurate personal information
• Opt out of sale, sharing, or certain targeted advertising uses
• Limit certain sensitive-data uses where applicable
• Appeal a denied request where state law provides that right

You can submit a privacy request or opt-out request using any of the following methods:

• Toll-free phone: (520) 783-3777
• Email: privacy@homeresponsepro.com
• Online request form on this page

We may take reasonable steps to verify your identity before processing a request. Authorized agents may submit requests on your behalf where permitted by law.

Our services are not directed to children under 18, and we do not knowingly collect personal information from children under 18.

We use administrative, technical, and physical safeguards designed to protect information, but no method of transmission or storage is completely secure.

We may update this policy from time to time. Material changes will appear on this page with an updated effective date.

• Email: privacy@homeresponsepro.com
• Phone: (520) 783-3777